Terms & Conditions

These Terms & Conditions apply to appointments, services and purchases made with Oliver Stephens.

Oliver Stephens is operated by Cutting Remarks Limited, a company registered in England and Wales.

We ask clients to give at least 48 hours’ notice if they need to cancel or reschedule an appointment.

A deposit is required when booking our services. For technical services, the deposit is normally £100. For other services, the deposit is normally 50% of the appointment price.

Where an appointment is cancelled or rescheduled with at least 48 hours’ notice, the deposit will be refunded or dealt with as agreed with the salon.

If less than 48 hours’ notice is given, or a client does not attend their appointment, the deposit may be retained.

If you are running late, please let us know as soon as possible. We will always do our best to accommodate you.

Depending on the time remaining and the service booked, it may be necessary to adjust the appointment or make alternative arrangements.

A skin test is required for new colour clients and for clients who have not visited us for a colour service within the previous six months.

The test must be carried out at least 48 hours before your colour appointment. We may be unable to carry out a colour service if the required skin test has not been completed.

Please let us know about any relevant allergies, sensitivities or changes in your circumstances before your appointment.

Some services require a consultation before an appointment can be booked or carried out. This may include significant colour changes, colour correction and hair extensions.

Consultation charges, where applicable, are shown on our website. During your consultation we will discuss your hair, the result you would like to achieve, the services involved and the expected price.

Colour services are only available to clients aged 16 or over.

We do not otherwise operate a general minimum age for salon services, although we reserve the right to decide whether a particular service is appropriate for an individual client.

Prices shown on our website are intended as a guide. The final price may vary depending on factors such as the length and thickness of your hair, the service required, the time involved and the amount of product required.

Where the price of a service may vary, this will be discussed and agreed during your consultation.

We accept payment by card, cash and bank transfer. Unless agreed otherwise, any outstanding balance is payable at the time of your appointment.

We want you to be happy with the service you receive. If you have any concerns about the result of an appointment, please contact us within seven days so that we have an opportunity to discuss them with you.

Where appropriate, we will arrange to assess the issue and will work with you to rectify it.

Nothing in these terms affects your statutory rights.

We sell selected haircare products in the salon. Used products cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights where a product is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

Our online shop is provided through SalonIQ. Orders placed through the online shop are subject to the payment, delivery, cancellation, returns and refund terms provided as part of that service.

Please review the applicable terms when placing an online order.

Oliver Stephens gift cards and vouchers are valid for one year from the date of purchase unless otherwise stated.

Gift cards and vouchers cannot be exchanged for cash. Any applicable terms shown when purchasing a gift card or voucher also form part of these terms.

We may update these Terms & Conditions from time to time to reflect changes to our services, policies or legal obligations. The date at the top of this page shows when these terms were last updated.

If you have any questions about these terms, please contact Oliver Stephens at oliver@oliverstephens.com .