Privacy Policy

Oliver Stephens is operated by Cutting Remarks Limited, a company registered in England and Wales. Cutting Remarks Limited is the data controller responsible for the personal information covered by this policy.

Depending on how you interact with us, we may collect personal information including:

• your name and contact details, such as your email address and telephone number;
• information you provide when making or managing an appointment;
• information relating to services you have received or enquired about;
• information you provide when communicating with us;
• information relating to purchases, gift cards or other transactions;
• your marketing preferences; and
• technical information about visits to our website, such as information about your device and browser, approximate location, and how you use the site.

We only collect information that is reasonably necessary for the purposes described in this policy.

We may use your personal information to:

• arrange and manage appointments and consultations;
• provide our hairdressing services;
• respond to enquiries and communicate with you;
• process purchases and gift cards;
• maintain appropriate client and business records;
• send marketing communications where permitted;
• understand how visitors use our website and improve it;
• measure the effectiveness of our advertising; and
• comply with our legal and regulatory obligations.

Under UK data protection law, we must have a lawful basis for processing personal information. The basis we rely on depends on why we are using the information.

Contract — where processing is necessary to provide a service you have requested, or to take steps at your request before providing that service.

Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries, managing our relationship with clients, maintaining appropriate business records and improving our services, provided those interests are not overridden by your rights and interests.

Consent — where we ask for your consent, for example for certain marketing activities or non-essential website tracking.

Legal obligation — where we need to process or retain information to comply with the law.

We may use your contact details to send you news, offers and other information about Oliver Stephens where you have consented to receive these communications or where we are otherwise permitted to do so by law.

You can unsubscribe at any time using the unsubscribe option in the communication or by contacting oliver@oliverstephens.com.

We will respect your marketing preferences and will not sell your personal information to third parties for their own marketing purposes.

Online booking, shopping and gift-card services are provided through SalonIQ. If you follow a link from our website to one of these services, you may provide personal information directly to the relevant service provider.

Their handling of your information may also be governed by their own privacy policy and terms. We recommend reviewing the information they provide when using those services.

We may share personal information with trusted organisations that provide services necessary to operate our business and website. These may include:

• our booking and salon-management service providers;
• website hosting and technical service providers;
• analytics and advertising providers, including Google;
• professional advisers such as accountants where necessary; and
• public authorities or regulators where required by law.

Our website is hosted by Krystal Hosting.

We do not sell your personal information.

Some of the service providers we use, including Google, may process personal information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives protection in accordance with UK data protection law, including relying on applicable adequacy regulations or appropriate safeguards where required.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, maintain appropriate business and financial records, meet legal obligations and resolve disputes.

Different types of information may therefore be retained for different periods. Where we no longer need personal information, we will delete it or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Where we use third-party service providers, we take reasonable steps to use reputable providers and appropriate safeguards.

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• receive certain information in a portable format; and
• withdraw consent where we rely on consent to process your information.

You can exercise your rights by contacting oliver@oliverstephens.com. There is normally no charge for exercising your data protection rights.